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Paper Abstract and Keywords
Presentation 2019-07-11 15:55
Service Quality Model Creation Method for Quality Optimization for Multiple Service
Naoyuki Tanji, Mizuto Nakamura, Atsushi Takada, Toshihiko Seki, Kyoko Yamagoe (NTT) ICM2019-11
Abstract (in Japanese) (See Japanese page) 
(in English) Telecommunications carriers are engaged in service maintenance to provide high quality services. There are researches to clarify the quality to be maintained by measuring / estimating the user experience quality (QoE), network quality (QoS) and other indicators from the service status. However, since users generally use multiple applications simultaneously, it is difficult to provide QoE / QoS required by users if they do not understand not only individual service status but also user status.
In this paper, we propose and evaluate a method of creating a service quality control model that expresses the relationship between the QoS / QoE of multiple applications that are the user's state and the controllable parameters by telecommunications carriers.
Keyword (in Japanese) (See Japanese page) 
(in English) Service Quality / QoS / QoE / Service Management / quality control / operation / /  
Reference Info. IEICE Tech. Rep., vol. 119, no. 111, ICM2019-11, pp. 31-36, July 2019.
Paper # ICM2019-11 
Date of Issue 2019-07-04 (ICM) 
ISSN Print edition: ISSN 0913-5685  Online edition: ISSN 2432-6380
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee ICM  
Conference Date 2019-07-11 - 2019-07-12 
Place (in Japanese) (See Japanese page) 
Place (in English)  
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To ICM 
Conference Code 2019-07-ICM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Service Quality Model Creation Method for Quality Optimization for Multiple Service 
Sub Title (in English)  
Keyword(1) Service Quality  
Keyword(2) QoS  
Keyword(3) QoE  
Keyword(4) Service Management  
Keyword(5) quality control  
Keyword(6) operation  
1st Author's Name Naoyuki Tanji  
1st Author's Affiliation NTT (NTT)
2nd Author's Name Mizuto Nakamura  
2nd Author's Affiliation NTT (NTT)
3rd Author's Name Atsushi Takada  
3rd Author's Affiliation NTT (NTT)
4th Author's Name Toshihiko Seki  
4th Author's Affiliation NTT (NTT)
5th Author's Name Kyoko Yamagoe  
5th Author's Affiliation NTT (NTT)
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Date Time 2019-07-11 15:55:00 
Presentation Time 25 
Registration for ICM 
Paper # IEICE-ICM2019-11 
Volume (vol) IEICE-119 
Number (no) no.111 
Page pp.31-36 
#Pages IEICE-6 
Date of Issue IEICE-ICM-2019-07-04 

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