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Paper Abstract and Keywords
Presentation 2019-06-21 13:35
Fundamental Study on Dialog System for Customer Service Training
Soichiro Iida, Satoru Fujita, Donghao Wang, Kazuki Ogawara (Univ. of Tsukuba), Hiromitsu Nishizaki (Univ. of Yamanashi), Takehito Utsuro, Junichi Hoshino (Univ. of Tsukuba) NLC2019-2
Abstract (in Japanese) (See Japanese page) 
(in English) In the service industry, customer service is important to obtain satisfaction and harnessing brand loyalty. In this paper, we present customer service training system that staff trainee can exercise various situations by speech conversation with customer agent.
Keyword (in Japanese) (See Japanese page) 
(in English) customer service training / conversational customer agent / / / / / /  
Reference Info. IEICE Tech. Rep., vol. 119, no. 98, NLC2019-2, pp. 7-12, June 2019.
Paper # NLC2019-2 
Date of Issue 2019-06-14 (NLC) 
ISSN Print edition: ISSN 0913-5685  Online edition: ISSN 2432-6380
Copyright
and
reproduction
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (No. 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF NLC2019-2

Conference Information
Committee NLC IPSJ-ICS  
Conference Date 2019-06-21 - 2019-06-22 
Place (in Japanese) (See Japanese page) 
Place (in English) Hiroshima University of Economics (Tatemachi Campus) 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Application of natural language processing and intelligent systems, and general topic of NLP 
Paper Information
Registration To NLC 
Conference Code 2019-06-NLC-ICS 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Fundamental Study on Dialog System for Customer Service Training 
Sub Title (in English)  
Keyword(1) customer service training  
Keyword(2) conversational customer agent  
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1st Author's Name Soichiro Iida  
1st Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
2nd Author's Name Satoru Fujita  
2nd Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
3rd Author's Name Donghao Wang  
3rd Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
4th Author's Name Kazuki Ogawara  
4th Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
5th Author's Name Hiromitsu Nishizaki  
5th Author's Affiliation University of Yamanashi (Univ. of Yamanashi)
6th Author's Name Takehito Utsuro  
6th Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
7th Author's Name Junichi Hoshino  
7th Author's Affiliation University of Tsukuba (Univ. of Tsukuba)
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Speaker
Date Time 2019-06-21 13:35:00 
Presentation Time 25 
Registration for NLC 
Paper # IEICE-NLC2019-2 
Volume (vol) IEICE-119 
Number (no) no.98 
Page pp.7-12 
#Pages IEICE-6 
Date of Issue IEICE-NLC-2019-06-14 


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