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Paper Abstract and Keywords
Presentation 2019-06-21 13:10
Flowchart creation from call center pseudo-interactive data using tabulation technology
Masaki Murata, Yutaro Mori (Tottori Univ.), Kazuhito Koyama (DATT JAPAN Inc.) NLC2019-1
Abstract (in Japanese) (See Japanese page) 
(in English) In this research, we proposed a method of creating a flowchart that is useful for application to chat bots by using information extraction. In the proposed method, sentences extracted from dialogue data are clustered, a table that arranges information is automatically created, and a flowchart is manually created from the manually corrected table. When the performance of the automatically created table was examined, the F measures were 0.5 to 0.7. We compared the working time between the case when a flowchart is created manually from the dialogue data, and the case when an automatically created table is manually modified and a flowchart is manually created from the modified table It is more manual job to create the flowchart directly from dialogue data. The time was short. It took less time to manually create a flowchart directly from dialogue data. We will try to improve our method in the future. e also tried to create a flowchart automatically from a manually corrected table.
Keyword (in Japanese) (See Japanese page) 
(in English) call center / flowchart / chat bot / clustering / tabulation technology / / /  
Reference Info. IEICE Tech. Rep., vol. 119, no. 98, NLC2019-1, pp. 1-6, June 2019.
Paper # NLC2019-1 
Date of Issue 2019-06-14 (NLC) 
ISSN Print edition: ISSN 0913-5685  Online edition: ISSN 2432-6380
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee NLC IPSJ-ICS  
Conference Date 2019-06-21 - 2019-06-22 
Place (in Japanese) (See Japanese page) 
Place (in English) Hiroshima University of Economics (Tatemachi Campus) 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Application of natural language processing and intelligent systems, and general topic of NLP 
Paper Information
Registration To NLC 
Conference Code 2019-06-NLC-ICS 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Flowchart creation from call center pseudo-interactive data using tabulation technology 
Sub Title (in English)  
Keyword(1) call center  
Keyword(2) flowchart  
Keyword(3) chat bot  
Keyword(4) clustering  
Keyword(5) tabulation technology  
1st Author's Name Masaki Murata  
1st Author's Affiliation Tottori University (Tottori Univ.)
2nd Author's Name Yutaro Mori  
2nd Author's Affiliation Tottori University (Tottori Univ.)
3rd Author's Name Kazuhito Koyama  
3rd Author's Affiliation DATT JAPAN Incorporated (DATT JAPAN Inc.)
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Date Time 2019-06-21 13:10:00 
Presentation Time 25 
Registration for NLC 
Paper # IEICE-NLC2019-1 
Volume (vol) IEICE-119 
Number (no) no.98 
Page pp.1-6 
#Pages IEICE-6 
Date of Issue IEICE-NLC-2019-06-14 

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