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| Paper Abstract and Keywords | ||
| Presentation | 2019-03-08 14:50 A Trouble Ticket System Specialized for Incident Response Yu Tsuda, Takashi Tomine (NICT), Masato Jingu (NICT/HISYS), Keisuke Iwasaki (NTT-AT), Kenjiro Terada, Daisuke Inoue (NICT)  ICSS2018-92 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | In case that an organization has damaged by a cyberattack, it is crucial to minimize the damage by rapid security incident response. On the other hand, a trouble ticket system is typically leveraged for managing a business control (e.g. issue tracking for software development, troubleshooting on networks, etc). In this paper, we present a trouble ticket system, which enables us to rapidly respond to security incidents and to accumulate knowledge of security incident response. Our system can visualize current progress status of each security incident response and real-time chatting messages among security operators. Our system also finds similar incidents on own networks from past security incident responses. In addition, security operators can see configuration on networks and cyber threat intelligences. Hereby our system encourages security operators to start rapid triage for security incidents. At the last part of this paper, we deploy the system on our network, then we discuss the system as case study. |
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| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | trouble ticket system / security incident response / security operation / / / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 118, no. 486, ICSS2018-92, pp. 197-202, March 2019. | |
| Paper # | ICSS2018-92 | |
| Date of Issue | 2019-02-28 (ICSS) | |
| ISSN | Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ICSS2018-92 |
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| Conference Information | |
| Committee | ICSS IPSJ-SPT |
| Conference Date | 2019-03-07 - 2019-03-08 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | NICT Okinawa Electromagnetic Technology Center |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Security, etc. |
| Paper Information | |
| Registration To | ICSS |
| Conference Code | 2019-03-ICSS-SPT |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | A Trouble Ticket System Specialized for Incident Response |
| Sub Title (in English) | |
| Keyword(1) | trouble ticket system |
| Keyword(2) | security incident response |
| Keyword(3) | security operation |
| Keyword(4) | |
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| 1st Author's Name | Yu Tsuda |
| 1st Author's Affiliation | National Institute of Information and Communications Technology (NICT) |
| 2nd Author's Name | Takashi Tomine |
| 2nd Author's Affiliation | National Institute of Information and Communications Technology (NICT) |
| 3rd Author's Name | Masato Jingu |
| 3rd Author's Affiliation | National Institute of Information and Communications Technology/Hitachi Systems, Ltd. (NICT/HISYS) |
| 4th Author's Name | Keisuke Iwasaki |
| 4th Author's Affiliation | NTT Advanced Technology Corporation (NTT-AT) |
| 5th Author's Name | Kenjiro Terada |
| 5th Author's Affiliation | National Institute of Information and Communications Technology (NICT) |
| 6th Author's Name | Daisuke Inoue |
| 6th Author's Affiliation | National Institute of Information and Communications Technology (NICT) |
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| Speaker | Author-3 |
| Date Time | 2019-03-08 14:50:00 |
| Presentation Time | 25 minutes |
| Registration for | ICSS |
| Paper # | ICSS2018-92 |
| Volume (vol) | vol.118 |
| Number (no) | no.486 |
| Page | pp.197-202 |
| #Pages | 6 |
| Date of Issue | 2019-02-28 (ICSS) |
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