Paper Abstract and Keywords |
Presentation |
2017-12-13 10:40
The Service Creation Workshop to Utilize Multi-Viewpoint and Diversity based-on Human Centered Approach Koki Kusano, Atsunobu Kimura, Masayuki Ihara (NTT) |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
In a high volatility and uncertain world, to design services, it is necessary to think from a multi-viewpoint such as user, technology and business viewpoint. It is also important to synthesize diverse opinions by various stakeholders. However, it is difficult to experience and understand those necessities in a short period of time. Hence, we propose a novel two days workshop (WS) that has three features as follows. 1. Selecting a target user from WS participants to consider the user, 2. Dividing work hours of individuals and groups to utlilize diversity of participants, 3. Separately thinking the user, technology and business viewpoints and synthesize these viewpoints. We also evaluate the effectiveness of these features through the practical WS. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
Service Design / Human Centered Design / Workshop Design / / / / / |
Reference Info. |
IEICE Tech. Rep. |
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Conference Information |
Committee |
HCGSYMPO |
Conference Date |
2017-12-13 - 2017-12-15 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
THE KANAZAWA THEATRE |
Topics (in Japanese) |
(See Japanese page) |
Topics (in English) |
Human communication, etc. |
Paper Information |
Registration To |
HCGSYMPO |
Conference Code |
2017-12-HCGSYMPO |
Language |
Japanese |
Title (in Japanese) |
(See Japanese page) |
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(See Japanese page) |
Title (in English) |
The Service Creation Workshop to Utilize Multi-Viewpoint and Diversity based-on Human Centered Approach |
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Service Design |
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Human Centered Design |
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Workshop Design |
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1st Author's Name |
Koki Kusano |
1st Author's Affiliation |
NTT Service Evolution Laboratories (NTT) |
2nd Author's Name |
Atsunobu Kimura |
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NTT Service Evolution Laboratories (NTT) |
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Masayuki Ihara |
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NTT Service Evolution Laboratories (NTT) |
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Speaker |
Author-1 |
Date Time |
2017-12-13 10:40:00 |
Presentation Time |
20 minutes |
Registration for |
HCGSYMPO |
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