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Paper Abstract and Keywords
Presentation 2016-07-07 15:05
Multiple Isolating Actions Extraction from Action Logs for Clarifying Trouble-shooting Process
Akio Watanabe, Yoichi Matsuo, Keishiro Watanabe, Keisuke Ishibashi, Ryoichi Kawahara (NTT) ICM2016-13
Abstract (in Japanese) (See Japanese page) 
(in English) Virtualization of ICT system has made more convenient of its use.
However, complicated system architecture by virtualization also causes various failures and makes trouble-shooting more difficult.
Identifying the cause of failure which requires much skills and experience of system operation becomes more time-consuming task.
In this paper, we propose a new method to obtain isolating action, which means the most important action, to identify the cause and to decide the next action for efficient trouble-shooting.
Previous study have a limitation that it cannot obtain multiple isolating actions.
Our new formulation as optimization problem using probabilistic modeling enabled to obtain multiple isolating actions simultaneously from operator's action logs.
We evaluated efficiency and validity of our method using real operator's action logs observed in practical system management.
Keyword (in Japanese) (See Japanese page) 
(in English) Network Operation / Workflow Mining / Branch Point Extraction / Cause Analysis / Trouble-Ticket / Hidden Markov Model / Binary Tree Model /  
Reference Info. IEICE Tech. Rep., vol. 116, no. 124, ICM2016-13, pp. 27-32, July 2016.
Paper # ICM2016-13 
Date of Issue 2016-06-30 (ICM) 
ISSN Print edition: ISSN 0913-5685  Online edition: ISSN 2432-6380
Copyright
and
reproduction
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (No. 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF ICM2016-13

Conference Information
Committee ICM  
Conference Date 2016-07-07 - 2016-07-08 
Place (in Japanese) (See Japanese page) 
Place (in English)  
Topics (in Japanese) (See Japanese page) 
Topics (in English) Management Function, Management Theory, etc 
Paper Information
Registration To ICM 
Conference Code 2016-07-ICM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Multiple Isolating Actions Extraction from Action Logs for Clarifying Trouble-shooting Process 
Sub Title (in English)  
Keyword(1) Network Operation  
Keyword(2) Workflow Mining  
Keyword(3) Branch Point Extraction  
Keyword(4) Cause Analysis  
Keyword(5) Trouble-Ticket  
Keyword(6) Hidden Markov Model  
Keyword(7) Binary Tree Model  
Keyword(8)  
1st Author's Name Akio Watanabe  
1st Author's Affiliation Nippon Telegraph and Telephone Corporation (NTT)
2nd Author's Name Yoichi Matsuo  
2nd Author's Affiliation Nippon Telegraph and Telephone Corporation (NTT)
3rd Author's Name Keishiro Watanabe  
3rd Author's Affiliation Nippon Telegraph and Telephone Corporation (NTT)
4th Author's Name Keisuke Ishibashi  
4th Author's Affiliation Nippon Telegraph and Telephone Corporation (NTT)
5th Author's Name Ryoichi Kawahara  
5th Author's Affiliation Nippon Telegraph and Telephone Corporation (NTT)
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Speaker
Date Time 2016-07-07 15:05:00 
Presentation Time 20 
Registration for ICM 
Paper # IEICE-ICM2016-13 
Volume (vol) IEICE-116 
Number (no) no.124 
Page pp.27-32 
#Pages IEICE-6 
Date of Issue IEICE-ICM-2016-06-30 


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