Paper Abstract and Keywords |
Presentation |
2014-03-04 13:40
Bidirectional Browsing between Causes and Symptoms to Enhance Troubleshooting Efficiency Ryo Yamashita, Chihiro Takayama, Takehiko Ohno (NTT) HCS2013-123 |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
This paper proposes a novel bidirectional browsing system between causes and symptoms to enhance troubleshooting efficiency.We focus on supporting the technicians performing on-site network troubleshooting by developing a knowledge management system.
Most prior work assumes that the professional technicians know the precise terms suitable for accessing keyword based search systems.A six day ethnographic study and a laboratory experiment find that keyword based search is not efficient for supporting on-site network troubleshooting.We derive three design requirements from these studies, (1)Display diverse information fragments for divergent thinking, (2)Support of bidirectional browsing between causes and symptoms for convergent thinking and (3)Navigation system for getting information quickly.
A prototype based on these design requirements is created.We believe this research can be used to troubleshoot other complex systems similar to networks where there are many components that must be coordinated. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
Troubleshooting / Knowledge Sharing / Browsing System / / / / / |
Reference Info. |
IEICE Tech. Rep., vol. 113, no. 462, HCS2013-123, pp. 107-111, March 2014. |
Paper # |
HCS2013-123 |
Date of Issue |
2014-02-25 (HCS) |
ISSN |
Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 |
Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) |
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HCS2013-123 |
Conference Information |
Committee |
HCS |
Conference Date |
2014-03-04 - 2014-03-05 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
Rurikoh (Yamashiro Hot Springs, Ishikawa) |
Topics (in Japanese) |
(See Japanese page) |
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Paper Information |
Registration To |
HCS |
Conference Code |
2014-03-HCS |
Language |
Japanese |
Title (in Japanese) |
(See Japanese page) |
Sub Title (in Japanese) |
(See Japanese page) |
Title (in English) |
Bidirectional Browsing between Causes and Symptoms to Enhance Troubleshooting Efficiency |
Sub Title (in English) |
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Troubleshooting |
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Knowledge Sharing |
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Browsing System |
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1st Author's Name |
Ryo Yamashita |
1st Author's Affiliation |
Nippon Telegraph and Telephone Corporation (NTT) |
2nd Author's Name |
Chihiro Takayama |
2nd Author's Affiliation |
Nippon Telegraph and Telephone Corporation (NTT) |
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Takehiko Ohno |
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Nippon Telegraph and Telephone Corporation (NTT) |
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Speaker |
Author-1 |
Date Time |
2014-03-04 13:40:00 |
Presentation Time |
20 minutes |
Registration for |
HCS |
Paper # |
HCS2013-123 |
Volume (vol) |
vol.113 |
Number (no) |
no.462 |
Page |
pp.107-111 |
#Pages |
5 |
Date of Issue |
2014-02-25 (HCS) |
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