| Conference Information |
| Committee |
HCGSYMPO |
| Conference Date |
2011-12-07 - 2011-12-09 |
| Place (in Japanese) |
(See Japanese page) |
| Place (in English) |
Sun Port Hall Takamatsu |
| Topics (in Japanese) |
(See Japanese page) |
| Topics (in English) |
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| Paper Information |
| Registration To |
HCGSYMPO |
| Conference Code |
2011-12-HCGSYMPO |
| Language |
Japanese |
| Title (in Japanese) |
(See Japanese page) |
| Sub Title (in Japanese) |
(See Japanese page) |
| Title (in English) |
What are the effective supports for ICT-device users? |
| Sub Title (in English) |
A qualitative analysis of receiving customer support in ICT-device troubles |
| Keyword(1) |
ICT device |
| Keyword(2) |
trouble |
| Keyword(3) |
support |
| Keyword(4) |
process |
| Keyword(5) |
computer anxiety |
| Keyword(6) |
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| Keyword(7) |
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| Keyword(8) |
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| 1st Author's Name |
Hiroki Sasaki |
| 1st Author's Affiliation |
Tokyo Denki University (Tokyo Denki Univ.) |
| 2nd Author's Name |
Ai Nakane |
| 2nd Author's Affiliation |
NTT Cyber Solutions Laboratories, NTT Corporation (NTT) |
| 3rd Author's Name |
Momoko Nakatani |
| 3rd Author's Affiliation |
NTT Cyber Solutions Laboratories, NTT Corporation (NTT) |
| 4th Author's Name |
Takehiko Ohno |
| 4th Author's Affiliation |
NTT Cyber Solutions Laboratories, NTT Corporation (NTT) |
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| Speaker |
Author-1 |
| Date Time |
2011-12-07 15:30:00 |
| Presentation Time |
120 minutes |
| Registration for |
HCGSYMPO |
| Paper # |
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| Volume (vol) |
vol. |
| Number (no) |
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| Page |
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