Paper Abstract and Keywords |
Presentation |
2011-08-26 13:05
[Keynote Address]
A research project for human centered service engineering Masaaki Mochimaru (AIST) SWIM2011-11 |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
A research project for service engineering aims to improve service productivity and value in use at the same time. The basic concept of the project is to represent human activities in services for customers and service providers, and to present dynamics of services to executive persons. Through real service field researches of retailing, entertainment, sightseeing and healthcare, the following elemental technologies for service engineering have been developed: ethnography to understand human activities in services, sensing technologies of them in services, data mining and modeling technologies, visualization and simulation technologies for executive persons and supporting technologies for real service fields. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
Service Engineering / Human Centered Design / Behavior measurement / Data mining / / / / |
Reference Info. |
IEICE Tech. Rep., vol. 111, no. 189, SWIM2011-11, pp. 1-6, Aug. 2011. |
Paper # |
SWIM2011-11 |
Date of Issue |
2011-08-19 (SWIM) |
ISSN |
Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 |
Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) |
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SWIM2011-11 |
Conference Information |
Committee |
SWIM |
Conference Date |
2011-08-26 - 2011-08-26 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
Kikai-Shinko-Kaikan Bldg |
Topics (in Japanese) |
(See Japanese page) |
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Paper Information |
Registration To |
SWIM |
Conference Code |
2011-08-SWIM |
Language |
Japanese |
Title (in Japanese) |
(See Japanese page) |
Sub Title (in Japanese) |
(See Japanese page) |
Title (in English) |
A research project for human centered service engineering |
Sub Title (in English) |
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Service Engineering |
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Human Centered Design |
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Behavior measurement |
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Data mining |
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1st Author's Name |
Masaaki Mochimaru |
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National Institute of Advanced Industrial Science and Technology (AIST) |
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Speaker |
Author-1 |
Date Time |
2011-08-26 13:05:00 |
Presentation Time |
60 minutes |
Registration for |
SWIM |
Paper # |
SWIM2011-11 |
Volume (vol) |
vol.111 |
Number (no) |
no.189 |
Page |
pp.1-6 |
#Pages |
6 |
Date of Issue |
2011-08-19 (SWIM) |
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