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| Paper Abstract and Keywords | ||
| Presentation | 2011-03-10 09:20 Proposal of root cause analysis designing for service quality management Masanori Miyazawa, Kosuke Nishimura (KDDI R&D Labs)  ICM2010-55 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | One of the major concerns for telecom carrier is how to continually manage and maintain service quality for enhancement of customer satisfaction. However, the management of service quality has become more complex due to diversification of telecom services as well as increasing complexity of network. Since the number of alarms generated by network failures and/or performance failures tends to increase in such a complicated environment, amount of time spent on identification of the root cause of the failures also tends to increase, and consequently, it would lead to deterioration of service quality. To address such issues, this paper propose a new mechanism of root cause analysis, which enables easy and prompt identification of the root cause of multiple alarms related to resource failures and/or performance failures. The proposed method of root cause analysis was verified in a testbed, and its effectiveness was confirmed by the processing time that would be short enough in a practical operational environment. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | Root cause analysis / Fault management / Service quality management / / / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 110, no. 466, ICM2010-55, pp. 7-10, March 2011. | |
| Paper # | ICM2010-55 | |
| Date of Issue | 2011-03-03 (ICM) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ICM2010-55 |
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| Conference Information | |
| Committee | ICM |
| Conference Date | 2011-03-10 - 2011-03-11 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Miyakojima Marine Terminal |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Element Management, Management Functionalities, Operations and Management Technologies |
| Paper Information | |
| Registration To | ICM |
| Conference Code | 2011-03-ICM |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Proposal of root cause analysis designing for service quality management |
| Sub Title (in English) | |
| Keyword(1) | Root cause analysis |
| Keyword(2) | Fault management |
| Keyword(3) | Service quality management |
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| 1st Author's Name | Masanori Miyazawa |
| 1st Author's Affiliation | KDDI R&D Laboratories Inc. (KDDI R&D Labs) |
| 2nd Author's Name | Kosuke Nishimura |
| 2nd Author's Affiliation | KDDI R&D Laboratories Inc. (KDDI R&D Labs) |
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| Speaker | Author-1 |
| Date Time | 2011-03-10 09:20:00 |
| Presentation Time | 20 minutes |
| Registration for | ICM |
| Paper # | ICM2010-55 |
| Volume (vol) | vol.110 |
| Number (no) | no.466 |
| Page | pp.7-10 |
| #Pages | 4 |
| Date of Issue | 2011-03-03 (ICM) |
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