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| Paper Abstract and Keywords | ||
| Presentation | 2010-10-30 15:15 Research and development of an IT-service-management simulator based on ITIL Toshiaki Nishida, Takeshi Tamura (KIC)  ET2010-47 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | The efficient management of IT assets is, by far, one of essential strategies for business currently. ITIL giving our attention is a substantial world-standard framework that has the ability to help introduce IT Service Management into an information system and its operations. IT Service Management is the field requiring enough experience. However, the enormous collection of best practices consisting on five books prevents you from acquiring useful know-how easily. Therefore, we developed a simulation system to learn IT Service Management effectively and efficiently. A learner can operate this system to learn and achieve his/her study goal with scenarios prepared by a person who has ITIL expertise and experience on the job. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | ITIL / Simulator / e-Learning / IT Service Management / LMS / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 110, no. 263, ET2010-47, pp. 31-36, Oct. 2010. | |
| Paper # | ET2010-47 | |
| Date of Issue | 2010-10-23 (ET) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ET2010-47 |
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| Conference Information | |
| Committee | ET |
| Conference Date | 2010-10-30 - 2010-10-30 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Okayama University of Science |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Paper Information | |
| Registration To | ET |
| Conference Code | 2010-10-ET |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Research and development of an IT-service-management simulator based on ITIL |
| Sub Title (in English) | |
| Keyword(1) | ITIL |
| Keyword(2) | Simulator |
| Keyword(3) | e-Learning |
| Keyword(4) | IT Service Management |
| Keyword(5) | LMS |
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| Keyword(7) | |
| Keyword(8) | |
| 1st Author's Name | Toshiaki Nishida |
| 1st Author's Affiliation | Kobe Institute of Computing Graduate School of Information Technology (KIC) |
| 2nd Author's Name | Takeshi Tamura |
| 2nd Author's Affiliation | Kobe Institute of Computing Graduate School of Information Technology (KIC) |
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| Speaker | Author-1 |
| Date Time | 2010-10-30 15:15:00 |
| Presentation Time | 30 minutes |
| Registration for | ET |
| Paper # | ET2010-47 |
| Volume (vol) | vol.110 |
| Number (no) | no.263 |
| Page | pp.31-36 |
| #Pages | 6 |
| Date of Issue | 2010-10-23 (ET) |
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