Paper Abstract and Keywords |
Presentation |
2010-05-21 16:40
Web script-based field evaluation method for waiting time of mobile services Satoshi Uemura, Sumaru Niida, Hajime Nakamura (KDDI R&D Labs) MoMuC2010-17 |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
Providing mobile services to meet user satisfaction is one of the most crucial issues for telecommunication carriers and service providers. In order to meet user satisfaction, service providers must thoroughly comprehend user satisfaction for the service, the Quality of Experience (QoE), based on subjective assessments. This paper proposes a novel Web script-based method to evaluate user satisfaction in relation to waiting time for mobile services in the field. The proposed method has the following practical advantages. The experimental conditions, especially communication conditions, can be simulated with a Web script, such as FlashLite, thereby a subjective assessment can be conducted anywhere using the mobile terminal of the participant. Thus, QoE of a target mobile service in the field can easily be obtained. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
user satisfaction / QoE / field evaluation / mobile service / waiting time / / / |
Reference Info. |
IEICE Tech. Rep., vol. 110, May 2010. |
Paper # |
|
Date of Issue |
2010-05-13 (MoMuC) |
ISSN |
Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 |
Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) |
Download PDF |
MoMuC2010-17 |
Conference Information |
Committee |
MoNA IPSJ-MBL IPSJ-DPS |
Conference Date |
2010-05-20 - 2010-05-21 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
Okinawa Industory Support Center |
Topics (in Japanese) |
(See Japanese page) |
Topics (in English) |
Mobile Computing, Mobile Application, Ubiquitous Communication, Mobile Multimedia Commnunication, etc. |
Paper Information |
Registration To |
MoNA |
Conference Code |
2010-05-MoMuC-MBL-DPS |
Language |
English |
Title (in Japanese) |
(See Japanese page) |
Sub Title (in Japanese) |
(See Japanese page) |
Title (in English) |
Web script-based field evaluation method for waiting time of mobile services |
Sub Title (in English) |
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Keyword(1) |
user satisfaction |
Keyword(2) |
QoE |
Keyword(3) |
field evaluation |
Keyword(4) |
mobile service |
Keyword(5) |
waiting time |
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1st Author's Name |
Satoshi Uemura |
1st Author's Affiliation |
KDDI R&D Laboratories (KDDI R&D Labs) |
2nd Author's Name |
Sumaru Niida |
2nd Author's Affiliation |
KDDI R&D Laboratories (KDDI R&D Labs) |
3rd Author's Name |
Hajime Nakamura |
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KDDI R&D Laboratories (KDDI R&D Labs) |
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Speaker |
Author-1 |
Date Time |
2010-05-21 16:40:00 |
Presentation Time |
25 minutes |
Registration for |
MoNA |
Paper # |
MoMuC2010-17 |
Volume (vol) |
vol.110 |
Number (no) |
no.40 |
Page |
pp.229-234 |
#Pages |
6 |
Date of Issue |
2010-05-13 (MoMuC) |
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