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Paper Abstract and Keywords
Presentation 2008-01-25 15:30
Business Process Optimization Support Tools based on Operation Logs
Akira Inoue, Shiro Ogasawara, Kimio Tsuchikawa (NTT) TM2007-51
Abstract (in Japanese) (See Japanese page) 
(in English) As the competitions between companies intensifying, it becomes more important to provide services promptly and at a low price. Business Process Management (BPM) has been recognized to be important for the reduction of lead times and operation expenditure. BPM involves four steps as understanding actual business process, analyzing inefficiencies and their causes, exploring solutions, and applying the best solution to the actual business. It is indispensable to carry out these BPM steps continuously because the condition of actual business varies on their environments. Understanding actual business process precisely, however, needs expert knowledge and enormous efforts, and takes a long period. This paper reports the business process optimization support tools which realize efficient understanding of actual business process by using operation logs of operation support systems. The tools provide two functions. One is to infer business process qualitatively based on operations logs, to visualize the process and to analyze the process. The other is to understand the business process objectively and quantitatively by offering the statistical analysis functions that can flexibly correspond to a variety of analysis demand levels and the evaluation indices. The tools adopt general architecture that separates the common part and the part that depends on the target business. This paper also verifies the validity of the understanding result and effectiveness of the general architecture by applying the tools to the two real businesses.
Keyword (in Japanese) (See Japanese page) 
(in English) Business Process Management / BPM / OSS / Operation Logs / Business Process Reeggineering / BPR / Operation Support Systems /  
Reference Info. IEICE Tech. Rep., vol. 107, Jan. 2008.
Paper #  
Date of Issue 2008-01-17 (TM) 
ISSN Print edition: ISSN 0913-5685  Online edition: ISSN 2432-6380
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF TM2007-51

Conference Information
Committee LOIS ICM IA  
Conference Date 2008-01-24 - 2008-01-25 
Place (in Japanese) (See Japanese page) 
Place (in English) Sojo Univ. (Kumamoto) 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Internet,Application,etc 
Paper Information
Registration To ICM 
Conference Code 2008-01-OIS-TM-IA 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Business Process Optimization Support Tools based on Operation Logs 
Sub Title (in English)  
Keyword(1) Business Process Management  
Keyword(2) BPM  
Keyword(3) OSS  
Keyword(4) Operation Logs  
Keyword(5) Business Process Reeggineering  
Keyword(6) BPR  
Keyword(7) Operation Support Systems  
1st Author's Name Akira Inoue  
1st Author's Affiliation Nippon Telegraph and Telephone (NTT)
2nd Author's Name Shiro Ogasawara  
2nd Author's Affiliation Nippon Telegraph and Telephone (NTT)
3rd Author's Name Kimio Tsuchikawa  
3rd Author's Affiliation Nippon Telegraph and Telephone (NTT)
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Date Time 2008-01-25 15:30:00 
Presentation Time 20 
Registration for ICM 
Paper # IEICE-TM2007-51 
Volume (vol) IEICE-107 
Number (no) no.448 
Page pp.51-56 
#Pages IEICE-6 
Date of Issue IEICE-TM-2008-01-17 

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