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Paper Abstract and Keywords
Presentation 2006-03-10 16:00
A Maintenance Support System Using Maintenance Case Analysis
Takashi Yanase, Satoshi Shinpuku, Isao Namba (Fujitsu Labs. Ltd.)
Abstract (in Japanese) (See Japanese page) 
(in English) To improve the hardware maintenance work efficiency, a maintenance support system that offers useful maintenance support information for the service engineers has been developed. In the maintenance case analysis, used to generate maintenance support information in this system, failures that occur easily and types of the parts that cause the failures easily are analyzed from past maintenance cases, and the best maintenance work procedures for the failures are presumed. This system was evaluated in actual maintenance service, with the result that the effects of this system was ascertained such as shortening maintenance working hours and reductions in the number of replaced parts.
Keyword (in Japanese) (See Japanese page) 
(in English) Maintenance Service / Service Efficiency Improvement / Case Analysis / Text Clustering / / / /  
Reference Info. IEICE Tech. Rep., vol. 105, March 2006.
Paper #  
Date of Issue 2006-03-03 (OIS) 
ISSN Print edition: ISSN 0913-5685
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Conference Information
Committee LOIS  
Conference Date 2006-03-10 - 2006-03-10 
Place (in Japanese) (See Japanese page) 
Place (in English) Kikai-Shinko-Kaikan Bldg. 
Topics (in Japanese) (See Japanese page) 
Topics (in English) General Topics on Office Information Systems 
Paper Information
Registration To LOIS 
Conference Code 2006-03-OIS 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) A Maintenance Support System Using Maintenance Case Analysis 
Sub Title (in English)  
Keyword(1) Maintenance Service  
Keyword(2) Service Efficiency Improvement  
Keyword(3) Case Analysis  
Keyword(4) Text Clustering  
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1st Author's Name Takashi Yanase  
1st Author's Affiliation Fujitsu Laboratories Ltd. (Fujitsu Labs. Ltd.)
2nd Author's Name Satoshi Shinpuku  
2nd Author's Affiliation Fujitsu Laboratories Ltd. (Fujitsu Labs. Ltd.)
3rd Author's Name Isao Namba  
3rd Author's Affiliation Fujitsu Laboratories Ltd. (Fujitsu Labs. Ltd.)
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Speaker Author-1 
Date Time 2006-03-10 16:00:00 
Presentation Time 30 minutes 
Registration for LOIS 
Paper # OIS2005-94 
Volume (vol) vol.105 
Number (no) no.650 
Page pp.31-36 
#Pages
Date of Issue 2006-03-03 (OIS) 


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